Safeguard Insurance Solutions - Looking Out For Your Future
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Safeguard Insurance Solutions is part of the largest insurance broker network in Australia and New Zealand, the Steadfast Group.

Comprised of over 300 brokerages spread across more than 700 offices, the Steadfast Group generated over $6.1 billion in sales in FY15. This scale gives Steadfast flexibility and influence when negotiating with major insurers on behalf of Steadfast brokers and results in us being able to provide our customers with access to multiple insurance companies, a broad range of products, competitive pricing and valuable advice.

As a client of a Steadfast network insurance broker, you get the best of both worlds – local and personalised service, with the insurance expertise and support of a large organisation. 

Strength when you need it.


NIBA

National Insurance Brokers Association of Australia is the national trade association for licensed life and general insurance brokers in Australia. NIBA represents the interests of insurance brokers and provides technical and educational support and professional certification and an advocate for insurance consumers.




The Financial Ombudsman Service is a consumer service established to help resolve complaints and disputes between insurance brokers and their clients.

Safeguard Insurance Solutions are a member of the Financial Ombudsman Services Australia (FOS).  As part of the Code obligations, we are committed to the fair, transparent and timely resolution of disputes.

If you are unhappy with any of our services, please contact your Broker to discuss the complaint and resolve the matter.  In the event your Broker cannot resolve the matter to your satisfaction, please lodge your complaint in writing or contact our dispute resolution officer.

We will acknowledge your complaint and genuinely attempt to resolve the matter within 45 days through our internal disputes resolution system. We will keep you informed about how we handle your complaint and provide you with reasons for our decisions. If we require further information to determine or resolve your complaint, we will inform you of this and agree with you an appropriate time frame, keeping you informed of the progress.

Dispute Resolution Officer:
Mr. Bryan Joy  (08) 9273 1353 
PO Box 911 Balcatta WA 6914
bryan@safeguardinsurance.com.au

If your complaint cannot be resolved to your satisfaction within 45 business days, you have the right to refer the matter to Financial Ombudsman Service Australia (FOS) for further consideration and/or review. FOS is an ASIC-approved external dispute resolution service accessible to clients free of charge.

Further information is available at FOS website at www.fos.org.au.

 

Work Cover WA

WorkCover WA is the government agency responsible for overseeing the workers' compensation and injury management system in Western Australia. This includes monitoring compliance with the Workers' Compensation and Injury Management Act 1981, informing and educating workers, employers and others about workers' compensation and injury management, and providing an independent dispute resolution system.
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